Service Manager – Lab Equipment


Our client is a highly successful instrument / equipment manufacturer based in the Northeast. They are seeking an experienced manager to lead their in-house and field service team.

Primary Responsibilities

  • Direct management of the support team based out of CT and in the field throughout the US. The support team provides instrument installation, troubleshooting, maintenance & user training
  • Work with other departments to maintain growth within the service department
  • Responsibility for the department’s performance monitoring KPIs and customer feedback

Candidate Qualifications

  • Scientific/Engineering degree and at least 2 years’ management experience of engineers
  • Electrical and Mechanical troubleshooting and repair experience with lab equipment/instrumentation
  • Outstanding communication skills and a desire to ‘go the extra mile’ for your customer
  • Strong entrepreneurial character with the ability to run the service department like a small business


  • Highly competitive salary + bonus
  • Healthcare/dental/vision, 401k match, and PTO
  • A fantastic working environment where ideas are encouraged, and company culture / values are paramount


Click the Apply link on this posting to submit your application to VRS Recruitment. Please include an updated resume and cover letter.

Reference#: VRS2200

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