Technical Support Specialist – Analytical Instrumentation


Are you a Scientist or Engineer with experience maintaining and repairing instrumentation? Are you looking for a dynamic opportunity with low travel? VRS is currently recruiting for a Support Specialist in Eastern Mass. to serve as an expert with a variety of separations related instruments, with a focus on HPLC / UHPLC & dissolution. This role will support existing FSE staff and customers for a Multi-Vendor Service Group.

Primary Responsibilities

  • Provide expert guidance, training, and technical support to FSE staff and on-site GMP lab
  • Document and report all repairs, product failures, design change recommendations, and other service paperwork in a timely fashion
  • Maintain knowledge of current technology and applications
  • Repair, maintain, and qualify liquid chromatograph (LC) systems and various other analytical tools as needed
  • Occasional travel to customer sites

Candidate Qualifications

  • 3+ years working with analytical instrumentation
  • Thorough and logical troubleshooting style
  • Strong interpersonal skills; ability to keep cool under pressure
  • Driven to provide exceptional customer service
  • Bilingual in Spanish or Portuguese is a plus!


  • $65-85K annual salary
  • Vehicle reimbursement
  • 401k with match
  • Health / Dental Insurance


Click the Apply link on this posting to submit your application to VRS Recruitment. Please include an updated resume and cover letter.

Reference#: VRS1813

Keywords: FSE, field service engineer, LC/MS, liquid chromatography, HPLC, UHPLC, UPLC, instrumentation, instrument, vendor, electrical engineer, troubleshoot, service plan, Waters, Thermo, Agilent, Perkin Elmer, pharma, CRO, biotech, pharmaceuticals, dissolution bath, GMP, technical support, tech support, in-house, field, Massachusetts, Mass, MA, Boston, Biopharma, regulated, formulation, drug development