Customer Success Manager – Mass Spectrometry

Remote – Northeast USA

Do you have a background in Mass Spectrometry? Do you like solving problems? Do you want to make scientists as happy as humanly possible? If you’ve answered yes three times, read on for your perfect job!

Primary Responsibilities

  • Make customers happy by ensuring they have the correct level of service agreement in place to ensure minimal downtime on their Analytical Instrumentation
  • Keep customers happy by ensuring the agreed level of service is being given and dealing with any escalations that might occur
  • Make colleagues happy by keeping customers happy along with maximizing potential revenue streams and upselling wherever possible

Candidate Qualifications

  • PhD/MS in a scientific discipline with hands on LCMS experience
  • Previous work experience with an Analytical Instrumentation manufacturer is a MUST
  • Strong understanding of the Pharmaceutical and Biopharmaceutical markets and the decision-making processes they have
  • Ability to travel 50% including internationally


  • $110-130K annual base salary (or MORE!) + bonus
  • Health/Dental/Vision + 401k with matching


Click the Apply link on this posting to submit your application to VRS Recruitment. Please include an updated resume and cover letter.

Reference#: VRS2182

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